Restaurant Menu Data Entry for Delivery Hero

About Delivery Hero

A leading UK based restaurant brand with over 1000+ employees with 70 nationalities across 5 continents work for delivery hero. The largest food network in the world with more than 3,00,000 participating restaurants.

Delivery Hero Requirement

They wanted to outsource their restaurant menu data entry work for one of their major chain which is “Hungry House” and wanted a better partner who can give them prominent results and provided maximum solutions related to their menu entry day to day operations.

Hungry House Menu Entry Challenges

• The largest challenge related to this project was the very high volume of data presented.
• A high number of manual entries were required, making the project rather time consuming and serving to potentially impact the turnaround time.
• Finishing their backlog, which was around more than 500+ new menus and 1000+ existing menus already presented in the database.
• Understanding the predefined formatting of adding the menus into their customised backend.
• Understanding the work flow of the menus, so it can ease the process for all the departments involved in the outsourcing chain, i.e., Hungry House customer care team and quality analyst team, outsourcing partner menu entry, and quality analyst team.
• Meeting the deadline for both types of menus (fresh and existing).

Tech2Globe Solutions

To ensure the project was completed accurately with quality, Tech2globe team make sure to complete the following-

• Training: Solicited training from the Hungry House for the Tech2globe team to ensure the menu entry would be completed properly and the backlog should be finished in the minimum time interval.
• Feedback: Get relevant feedback once training is finished before the project started for the team performance.
• Samples Shared: Several samples were shared with the Hungry House team before we started on the real-time project. These samples were approved, and the project started in full.
• Team Strength: To ensure maximum productivity and completion of the project within the requirements, 15 resources were assigned to work exclusively on the project.
• Reporting: Reports were delivered to the client outlining the process and stages of performance throughout the project lifecycle.
• Backup and Work Overload: Both protocols were adapted by Tech2globe before the start of the project to prevent downtime.
• Safety & Data Security: Optimal performance and minimal risk were covered to measure the safety and security of the large data. Used static IPs, secure email server, and timely backup with the Tech2globe internal database.
• Quality: As one of their major concerns was quality, we have planned accordingly and given them a separate plan for quality segmentation, which includes a team of menu entry, cross-checking of menus, internal quality analysis team, one project manager for regular process improvement plans, along with their team leader and team developers.

The Results

With the extra time spent to ensure training and accurate engagement with the team, the following results were made possible for the project

• Tech2Globe team managed to finish the backlog in just 75 days with positive feedback from the client.
• The Hungry House team gained a fair amount of confidence in the quality of the work, which resulted in their in-house team management. They moved their menu typing team into customer care management, leading to better business outcomes and quicker customer query handling.
• With the quality of work promised and delivered to the Hungry House team, they subsequently handed over their restaurant logo creation work to our graphic team.
• Delivery Hero is now able to save up to 80% of the cost they were incurring in menu entry, allowing them to invest in more business. They allocated more resources to the sales team to grow the business, which is their core focus.